Server and Waiter Training : Course - Increase Your Tips

The level of success of a food server is commonly judged as the amount of money earned. But, there is much more than just waiting on tables than first meets the eye.

There are few jobs that offer such direct contact with such a wide variety of people and in such a wide variety of moods and each patron expects the server to treat him or her with individual care.

Being a food server tests a server's ability to cope with much more than remembering an order and delivering it in a timely fashion. It develops self-reliance, resilience, time management and the ability to manage high levels of stress, all invaluable life skills. In addition to providing excellent training in personal organizational abilities, patience and stamina, waiting provides a test of a server's human relations skills.

There is enormous pressure on every food server to juggle a large variety of mental and physical tasks over short, intense periods of time. Timing is everything in waiting tables. A server is constantly being watched and judged. There is no room or time to lose one's cool at the table. How well one can perform under pressure in a restaurant directly influences one's earnings.

Improving Your Tips - Server Course Online Course - 1 credit hours (State of Texas) Course Price: $15.00 Student Technical Support & Customer Service (24/7) Call - 1.800.442.1149 Email Support: support@360training.com

Five Commandments of Great Guest Service

The “Five Commandments of Guest Service” are the key elements we use in delivering an outstanding Guest experience. Each time you interact with a Guest, you are expected to:

1. Promptly greet each Guest with a warm, friendly comment.
2. Smile and maintain eye contact with the Guest.
3. Maintain good posture, indicating interest in the Guest.
4. Anticipate and offer assistance, giving direction whenever possible.
5. Answer questions and concerns with sincerity and warmth

These simple commandments set the stage for great service that creates a lasting impression for our Guests.

Tips for Outstanding Guest Service

Sometimes, guests visit from around the world and have varied backgrounds, assorted beliefs, and different levels of expectations. When initiating conversations

• Use only polite expressions.
• Do not make any derogatory remarks pertaining to dress or appearance.
• Refrain from uncomplimentary statements about other amusement parks.
• Avoid personal or intimate discussions.
• Never turn your back to a guest.
• Never use offensive, off-color or insulting words or phrases.
• Avoid jokes or stories that may offend a guest.